Amazon DSP Fleet Support — Remote, Nationwide

Your Fleet Admin Desk
for Amazon DSPs.

Autonexis Fleet runs the repair order desk, invoice audits, and fleet system administration that eat your week. We submit, validate, and chase every RO through Wheels and Auto Integrate, audit what your FMCs and rental providers bill you, and recover the charges that were never yours to pay.

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6,000+ Repair Orders Processed
30-Min Follow-Up Window
8+ FMC & Rental Platforms Audited
100% Remote Support

Systems & partners we work in

Wheels
Auto Integrate
Element
Amazon Fleet Portal
Cortex
Merchants Fleet
What We Do

Four Ways We Take Work
Off Your Plate

From repair order submission to recovering charges that were incorrectly billed to you — the full fleet maintenance back office for Amazon DSPs, run remotely by people who have done it at volume.

Repair Order Submission

We manage RO submission through Wheels and Auto Integrate for approved FMS vendors servicing your Amazon DSP vehicles, routed in accordance with AMP program guidelines.

Core

Estimate & Documentation Review

Vendor estimates, supporting documentation, labor rates, parts costs, and additional charges reviewed for accuracy and program compliance before submission.

Repair Order Validation

Pre- and post-submission validation of required information, documentation, labor, parts, pricing, and approvals — minimizing rejections, delays, and vendor back-and-forth.

Tracking & Follow-Up

We track every RO from submission through approval and completion, proactively following up with vendors and FMCs to surface delays and hold turnaround time.

Monthly FMC Audits

Monthly audits of Wheels (including legacy LeasePlan), Element, and Auto Integrate transactions, reviewed against Amazon AMP guidelines to find repairs that should have been AMP-covered but were billed to you.

Highest ROI

Weekly Invoice Reconciliation

Weekly route invoice reconciliation to identify billing discrepancies, duplicate charges, missing credits, incorrect rates, and other invoice issues.

Dispute Documentation & Recovery

When discrepancies surface, we document findings and support submission, tracking, and follow-up of disputes with the appropriate Amazon sources until credits or adjustments are received.

Rental Invoice Auditing

Detailed audits of invoices from Merchants Fleet, Edge Auto Rental, U-Haul, Budget, and other rental providers — rates, dates, taxes, damage, loss-of-use, duplicates, and credits.

Marsh Insurance Review

Review of Marsh insurance charges and related documentation as part of your overall fleet cost audit.

Reconciliation Against Fleet Records

Rental and repair invoices reconciled against available fleet records and supporting documentation to confirm you were billed accurately.

Fleet Portal & Cortex Management

Adding and removing vehicles from the Amazon Fleet Portal and Cortex, keeping your fleet roster accurate as vans enter and leave service.

LSC Case Management

Creating LSC cases, following up on open items, and driving them through to resolution.

AFS Eligibility & Reimbursement

Tracking AFS eligibility and reimbursement status so nothing owed to you goes unclaimed or unnoticed.

Rejected AFS Claim Support

Supporting rejected AFS claims and submitting cases for eligibility review rather than writing the loss off.

Documentation & System Updates

Keeping fleet-related documentation and system records current and consistent across platforms.

Stakeholder Coordination

Coordinating between Amazon, vendors, dealerships, and fleet management companies so you're not the switchboard.

Operational Gap Analysis

We identify recurring gaps, inefficiencies, and bottlenecks in your fleet maintenance workflows — the ones that quietly repeat every week.

Turnaround Time Improvement

Recommendations targeted at TAT, communication cadence, and documentation quality — the levers that actually move vehicle availability.

Cost Control Recommendations

Practical guidance on cost control and overall fleet maintenance efficiency, grounded in what we see moving through your own repair orders and invoices.

See every service in detail
The RO Desk

We Run the Queue, You Run the Route

Every repair order is a chain of small tasks that has to be done right and done fast — estimate review, documentation, submission, approval chasing. Miss a step and the RO gets rejected. Miss a follow-up and the van sits. We take the entire chain off your desk and work it to completion.

Submitted Correctly the First Time

Estimates, labor, parts, and pricing validated against approved rates before anything is submitted.

30-Minute Follow-Up Window

We chase vendors and fleet management companies on a tight cadence to protect your TAT.

AMP Program Alignment

Eligible repairs routed under Amazon AMP guidelines so coverage isn't left on the table.

One Point of Contact

Amazon, vendors, dealerships, and FMCs all coordinated through a single desk — ours.

Repair Order Status Board
📤
RO #48213 — Brake Service Submitted via Auto Integrate — awaiting approval
Active
🔍
RO #48209 — Estimate Review Labor rate discrepancy flagged to vendor
In Review
✅
RO #48197 — Transmission Approved & closed — 4 hr turnaround
Approved
Illustrative view of an active RO queue
How It Works

The Life of a Repair Order,
Handled End to End

Every RO follows the same path. The difference is whether someone is actively working it at each step — or whether it stalls waiting for a call nobody made.

STEP 01

Intake & Estimate Review

The vendor estimate arrives. We review labor rates, parts costs, and additional charges against approved standard rates, and resolve discrepancies with the FMC before anything moves.

STEP 02

Pre-Submission Validation

Required information, documentation, labor, parts, pricing, and approval requirements are all checked. This is the step that prevents the rejection.

Rejection prevention
STEP 03

Submission via Wheels / Auto Integrate

The RO is submitted through the correct platform for the approved FMS vendor, routed in accordance with Amazon AMP program guidelines.

AMP aligned
STEP 04

Active Follow-Up

We work a 30-minute response and follow-up window where applicable — chasing vendors and fleet management companies for status, surfacing delays before they cost you a day.

30-minute window
STEP 05

Approval, Completion & Audit Trail

The RO closes with documentation intact — which becomes the record we audit your invoices against at the end of the month.

Closed & documented
Cost Recovery

Some of What You're Billed Was Never Yours to Pay

Repairs that should have been covered under AMP get billed to the DSP. Rental invoices carry overlapping periods, wrong rates, and loss-of-use charges nobody checks. Route invoices carry duplicates and missing credits. It adds up quietly, month after month, because nobody has time to audit line by line.

We do. And when we find something, we document it and work the dispute through to a credit.

How cost recovery works
What We Audit For
Rental start & end dates ✓
Vehicle pickup & return dates ✓
Daily, weekly & monthly rate accuracy ✓
Applicable taxes & fees ✓
Damage & loss-of-use charges ✓
Duplicate or overlapping rentals ✓
Credits & adjustments ✓
AMP coverage misapplied to the DSP ✓
Rental, route, and FMC invoices — every line
The Trade-Off

Who's Doing This Work Today?

Right now this work falls on an owner, a dispatcher, or a fleet coordinator you had to hire. Here's what changes when it moves to a desk built for it.

In-House

Handled Between Everything Else

  • ROs submitted between dispatch calls and driver issues
  • Rejections discovered days later, restarting the clock
  • Follow-up happens when someone remembers
  • Invoices approved without a line-by-line audit
  • Incorrect charges absorbed because disputes take time
  • A dedicated fleet coordinator costs full salary + benefits
The real cost Owner hours + absorbed charges
VS
Autonexis Fleet

A Desk That Only Does This

  • ROs submitted by people who process them at volume
  • Validated before submission to prevent the rejection
  • 30-minute follow-up window, applied consistently
  • Weekly and monthly audits across FMC and rental invoices
  • Disputes documented, submitted, and tracked to a credit
  • Retainer, per-RO, or custom — scaled to your volume
What you get back Your week + recovered charges
📋 6,000+ Repair orders processed to date
⏱ 30 min Target response & follow-up window
🔎 Weekly Route invoice reconciliation cadence
🤝 Flexible Retainer, per-RO, or custom engagement
Why Autonexis Fleet

We've Already Done the Volume.

01

6,000+ Repair Orders

Hands-on experience processing more than 6,000 repair order submissions across multiple repair categories — not theory, throughput.

02

AMP Program Fluency

We know what AMP covers and what it doesn't, which is exactly the knowledge that determines whether a charge lands on you or not.

03

Platform Native

Wheels (including legacy LeasePlan), Auto Integrate, Element, Amazon Fleet Portal, and Cortex — we work inside the systems your operation already runs on.

04

Cost Recovery Focus

Most support is a cost line. Auditing and dispute recovery return money, which changes the economics of the whole engagement.

05

Consistent Follow-Up

A 30-minute response and follow-up window where applicable. TAT slips because of silence, and we don't leave silence.

06

Flexible Engagement

Monthly retainer, per repair order, or a custom consulting arrangement built around your actual operational volume.

Engagement Model

Structured Around Your Volume

There's no single right shape for this. We scope the engagement to how many vehicles you run and how much of the work you want to hand over.

Also Available

Mobile Fleet Maintenance & Repair

Autonexis Fleet also operates a mobile maintenance and repair service — certified technicians dispatched to your yard or depot, with overnight servicing so vehicles are ready before drivers arrive. Preventative maintenance, brakes, diagnostics, tires, electrical, and more.

On-site service across the Greater Philadelphia region.

Explore mobile repair services
Overnight Service windows available
On-Site We come to your lot
Multi-Vehicle Whole fleets in one visit

Ready to Hand Off the Paperwork?

Tell us your station count, monthly RO volume, and which fleet management company you're on. We'll come back with a scoped proposal.

Request a Consultation Call Us Today
Get in Touch

Let's Talk Fleet.

Tell us about your operation — station count, fleet size, current FMC, and where the time is going. We'll put together a scoped plan and pricing, no obligation.

Coverage Remote support for DSPs nationwide
Response Time 30-minute follow-up window where applicable
Phone +1 484 636 8689
Email service@autonexisfleet.com

No commitment required. We'll follow up within 1 business day.